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Careers at Chane Solutions

Founded in 2006, Chane Solutions was built on the belief that employers understand the value and sensitivity that surrounds one of the most critical and daunting tasks that every company depends upon for success — Hiring the right people.

Chane Solutions is a rapidly growing Consumer Reporting Agency, accredited by the Professional Background Screening Association (PBSA).   Our team members possess decades of background screening and drug testing knowledge.  Our customers receive the fastest and most accurate reports possible, while still remaining fully compliant.

Our mission is to offer best-in-class customer experience so our clients can feel confident their screening activities are in good hands and they can focus on their other business tasks.

Open positions

Client Support Specialist

The Client Support Specialist role encompasses a variety of responsibilities including communicating with clients and consumer applicants daily, resolving issues, researching background and compliance topics as well as updating client accounts and providing support where needed.  This role is responsible for ensuring that client emails and phone calls are addressed in a timely and accurate manner. The Client Support Specialist is the primary liaison with our clients. 

Duties & Responsibilities

  • Support all customer support activities promptly, efficiently, and accurately
  • Communicate daily with clients on status of requests
  • Manage client communications via customer support software 
  • Proactively provide ETA updates to our clients for searches beyond normal turnaround time
  • Resolve emerging problems that our clients might face and escalate across a number of communication channels as needed
  • Work with other departments within the organization regarding client requests
  • Identify client needs and options for streamlining both internal and external processes
  • Manage client accounts that require updates and modifications
  • Field daily inquiries and technical requests from Clients and Candidates quickly, and ensure proper resolution
  • Maintain the highest level of client satisfaction
  • Assist with research on additional services as well as compliance guidelines
  • Create client facing training and reference documents
  • Provide training for clients on process and background platform
  • Resolve customer complaints, manage database records, draft status reports on client service issues
  • Data entry and research as required to troubleshoot client issues
  • Other tasks as requested by supervisor

Qualifications / Skills Required

  • High School Diploma or GED equivalent required.  Undergraduate degree from university or college preferred
  • Minimum 2+ years in a professional environment. Prior Customer Service experience a plus
  • Excellent verbal and written communication skills
  • Experience with Customer Support Case Software (such as HelpScout) a plus
  • Self-started and ability to work independently as well as with a team
  • Highly organized, energetic, and reliable
  • Strong attention to detail and a high sense of urgency
  • Ability to multi-task in a fast-paced environment
  • Able to independently problem solve, as well as know when to ask for help
  • Dedication to self-manage time and prioritize projects are essential
  • Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint and Adobe)
  • Ability to learn new software programs quickly 
  • Ability to be flexible and adapt to clients’ needs and to new or changing job responsibilities
  • Maintain a high level of confidentiality with sensitive client and applicant personal identifiable information
  • Must successfully achieve assigned objectives in a timely manner

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Occupational Health Services Support Specialist

The Occupational Health Services (OHS) Support Specialist role encompasses a variety of responsibilities including communicating with clients and consumer applicants daily, resolving issues, researching drug screen and occupational health service topics and results, as well as expanding the collection site network and providing support where needed.  This role is responsible for ensuring that client drug screen and ohs emails and phone calls are addressed in a timely and accurate manner. The OHS Support Specialist is the primary liaison with our clients for all things dealing with drug and occupational health screening. 

Duties & Responsibilities

  • Support all client and candidate activities dealing with drug screening and/or occupational health screening promptly, efficiently, and accurately.
  • Field high volume daily inquiries and requests from clients and candidates quickly and ensure proper resolution.
  • Manage client communications via customer support software.
  • Escalate client concerns or complaints promptly to ensure service issues are resolved quickly.
  • Communicate daily with clients on status of requests or results.
  • Proactively provide ETA updates to our clients for results taking longer than normal turnaround time
  • Resolve emerging problems that our clients or their applicants might face and escalate across a number of communication channels as needed.
  • Identify client needs and options for streamlining both internal and external processes.
  • Manage client accounts with TPAs that require updates and modifications.
  • Maintain the highest level of client and candidate satisfaction and experience.
  • Assist with research on additional OHS offerings, collection sites and labs. 
  • Create client facing training and reference documents for drug screen and ohs specific processes.
  • Order entry and research as required to support candidate donor pass access and results retrieval.
  • Other tasks as requested by supervisor.

Qualifications

  • High School Diploma or GED equivalent required.  Undergraduate degree from university or college preferred
  • Minimum 2+ years in a professional environment. Prior Customer Service experience a plus
  • Excellent verbal and written communication skills
  • Experience with Customer Support Case Software (such as HelpScout) a plus
  • Self-started and ability to work independently as well as with a team
  • Highly organized, energetic, and reliable
  • Strong attention to detail and a high sense of urgency
  • Ability to multi-task in a high volume, fast-paced environment
  • Able to independently problem solve, as well as know when to ask for help
  • Dedication to self-manage time and prioritize projects are essential
  • Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint and Adobe)
  • Ability to learn new software programs quickly 
  • Ability to be flexible and adapt to clients’ needs and to new or changing job responsibilities
  • Maintain a high level of confidentiality with sensitive client and applicant personal identifiable information
  • Must successfully achieve assigned objectives in a timely manner

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Background Screening Specialist

The Background Specialist role is a combination of data entry, order processing and tasks. This role is responsible for ensuring that background checks are completed quickly and accurately.  Specific production responsibilities include responding to and vendor requests via phone and email in a timely fashion, performing processing and completing background screening searches and ensuring the quality of this data is compliant with state and federal guidelines. 

Duties & Responsibilities 

  • Review criminal record checks to ensure information being reported is correct
  • Perform background screening services including, but not limited to motor vehicle records, address locator searches, exclusion searches, etc. and evaluate according to a standard set of criteria
  • Administer and help applicants through the process of completing FBI fingerprint and abuse clearances
  • Conduct Background Screening Service Orders via phone, email, web
  • Ensure proper Protocol and Procedures are followed in order to conduct requested services
  • Handle various background screening processes including daily mailing and/or emailing of documents, obtaining approvals for services, etc.
  • Periodic Vendor Audits to address any false positives and false negatives  

Qualifications / Skills Required

  • High School Diploma or GED equivalent required
  • Minimum 2+ Years in a professional environment, prior Customer Service experience preferred
  • Ability to self-manage time and to prioritize projects is essential
  • Excellent communication skills & phone etiquette
  • Quick learner who works well in fast-paced environment
  • Highly organized and reliable
  • Ability to achieve assigned objectives in a timely manner
  • Work well with other team members and adapt to new or changing job responsibilities
  • Must be energetic and highly motivated professional and Team Player
  • Proficient in Microsoft Word and Excel
  • Strong attention to detail and a high sense of urgency

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Sales Representative

The Sales Representative role is responsible for communicating the benefits of Chane Solution’s service and offerings in order to drive sales.  Sales Reps serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to services. 

Duties & Responsibilities

  • Present, promote and sell services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to prospective leads through cold calling
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new services
  • Continuously improve through feedback

Qualifications

  • High School Diploma or GED equivalent required
  • Minimum 2+ Years in a professional environment, prior Sales experience preferred
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, negotiation and communication skills
  • Prioritizing, time management and organizational skills
  • Ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback
  • Excellent knowledge of MS Office
  • Strong attention to detail and a high sense of urgency
  • Must be energetic and highly motivated professional and Team Player

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